A tree just came down. Call us, any hour.
Trees on houses, garages and cars. Trees across driveways. Split trunks and limbs hanging over the places you walk. TG-TreeCare answers 24 hours a day, seven days a week, and an ISA Certified Arborist plans every emergency job.
If a tree is touching a power line, stay back at least 30 feet and call 911 and your electric utility first.
Five things to do right now.
Most injuries after a storm happen after the tree has already fallen. These steps keep you safe and make the job faster once we arrive.
Get everyone clear
Out of the room under the tree and away from anything leaning or hanging. Keep kids and pets inside a safe part of the house.
Treat every wire as live
Stay 30 feet from downed or tangled lines. Call 911 and your electric utility. Don’t touch a tree that’s touching a wire.
Don’t cut what’s under tension
Bent limbs and trunks store energy and can spring when cut. Leave anything hanging, leaning or loaded to us.
Photograph everything
The tree, the damage, the roof, the car, from several angles, before anything moves. Your insurer will ask.
Call us
(330) 221-1617, any hour. Tell us what’s hit, whether anyone is inside, and whether lines are involved.
If it can't wait until morning, call.
- A tree or large limb on the house, garage or another structure, especially if the roof or walls are open to rain
- A tree on a vehicle, or blocking the only way in or out of the property
- Hanging limbs, sometimes called widowmakers, broken but still caught in the canopy over a driveway, walk, deck or play area
- A split trunk or cracked union that opened during the storm
- A tree that suddenly leans, with soil heaved up or cracked on the opposite side of the lean
- A tree resting on another tree that’s now carrying weight it wasn’t built for
What can usually wait a day
A tree that fell into open yard and isn’t touching anything, branches on the lawn, or a damaged tree that isn’t over a target can usually be scheduled as regular work. That’s better for you: daylight work is safer, and it leaves the night crews free for the calls that can’t wait. If you’re not sure which one you have, call and describe it, or text a photo. We’ll tell you honestly.
How we handle an emergency job
The first goal is to make the site safe, not to clean it up. That means taking the load off the structure, getting hanging wood down in a controlled way, and opening access. On a tree resting on a house, the order of cuts matters more than speed. A careless first cut can drop the trunk through the roof it was only leaning on. Tyler plans each job before the saws start: what’s holding weight, where it will move, and how to rig it down in sections. When a tree can’t be climbed or rigged safely, we bring in a crane.
Once it’s safe, we finish the removal and cleanup right away or on a scheduled day, whichever makes more sense for the property. Wood is chipped and hauled unless you want to keep logs. If the stump needs to go, stump grinding can be added.
The calls we get after a Northeast Ohio storm.
Real TG-TreeCare jobs from around Portage and Summit County.
What to know before you file.
Homeowner’s policies often cover the cost of removing a tree that has fallen on a covered structure, like the house, a detached garage or a fence, along with the damage it caused. A tree that comes down in open yard without hitting anything usually isn’t covered, and neither is a tree that was already dead and could have been removed before the storm. Every policy is different, so read yours or call your agent.
What helps your claim: photos before anything moves, the date and time it happened, and a clear description of the work. We’ll give you photos from our side and a written description of what we removed and why, so you’re not trying to reconstruct it from memory with an adjuster.
If a neighbor’s tree fell on your property, the rules change depending on whether the tree was healthy. That’s worth a call to your insurer before anyone argues about it over the fence. Our emerald ash borer article explains why dead trees are treated differently.
The best emergency is the one we caught last spring.
Most storm failures we clean up had warning signs: a cracked union, a dead limb over the driveway, an ash that died two summers ago. Members get an ISA Certified Arborist walking the whole property on a schedule, so those trees get handled on your terms. Membership doesn't change emergency response; everyone gets the same 24/7 line.
Members save 5 to 20% on plant health care and 3 to 7% on tree work, all year.
Founding rates apply to the first 20 members or memberships accepted by March 31, 2027. Every membership starts with an intro walk.
What people ask us at 2 a.m.
Do you really answer 24/7?
Yes. Call (330) 221-1617 any hour, including nights, weekends and holidays. If a tree is on a structure, blocking the only way out, or hanging over somewhere people walk, that's an emergency and we treat it like one.
A tree is touching a power line. What should I do?
Stay at least 30 feet away and keep everyone else back, then call 911 and your electric utility. Assume every wire is live. We don't work on trees in contact with energized lines until the utility has made the line safe, but we can handle the tree as soon as they do.
Should I call my insurance company first or you?
If anyone is in danger or the house is open to the weather, call us first so the tree can be made safe. Then call your insurer. Take photos of everything before anything is moved; your adjuster will want them.
Does homeowner's insurance cover tree removal after a storm?
Often, when a tree lands on a covered structure like the house, garage or a fence. A tree that falls in the yard without hitting anything usually isn't covered. Every policy is different, so check yours. We'll give you photos and a written description of the work for your claim.
How fast can you get here?
It depends on where you are and how many calls are ahead of you after a big storm. The most dangerous situations come first: trees on occupied homes, trapped vehicles, blocked access. When you call, you'll get a straight answer about timing.
What areas do you cover for emergency work?
Kent, Stow, Akron, Cuyahoga Falls, Hudson, Aurora, Streetsboro, Ravenna, Tallmadge, Munroe Falls, Silver Lake and Brimfield, and the surrounding communities in Portage and Summit County. If you're just outside that area, call anyway.
Can I cut up the tree myself?
Small branches on the ground, sometimes. Anything under tension, hanging, leaning on a structure or near a line, no. Storm-damaged wood stores energy in ways that aren't visible, and that's where most chainsaw injuries after storms happen.
Does the Tree Health Membership include emergency service?
No. Memberships cover scheduled walks, reports and treatments, and emergency work is booked separately for everyone through the same 24/7 line. What a membership does is find the cracked unions, dead limbs and declining trees before a storm finds them.
Storm-ready reading
Written by Tyler for Northeast Ohio homeowners. No sales pitch, just what we see on real properties.
The silver maple problem
Why the tree most likely to fail in a storm is also the one we have most of.
Dead ash trees and why they can't wait
Dead ash turns brittle fast. Here's why early removal is safer and cheaper.
What tree removal actually costs
Why quotes vary so much, and what changes the price of a job.
Catch it before the storm does
How scheduled arborist walks find hazards early, and what that's worth.
Tree down? We’re up.
24/7 emergency tree service across Kent, Stow, Akron, Cuyahoga Falls, Hudson, Aurora, Streetsboro, Ravenna, Tallmadge, Munroe Falls, Silver Lake and Brimfield.
What Customers Say
Real reviews from Kent-area homeowners.
141 reviews on Google · View all →
“If you want to hire the best, at a price that is competitive with the lower-quality services, there is really only one good option. Tyler has spent decades climbing, roping, and felling the most challenging trees. He and his crew can handle any job and they are small enough to listen and work with the customer needs. I could not be happier with the price and the quality of work.”
Steve Ash
1 year ago
“What a great experience. Tyler came to the house, walked me through what he would do. Suggestions on particular trees, and their proper time of when they should be pruned. The team showed up and were so polite and did a fantastic job and cleaned up after themselves!”
Carla Ehrhardt
9 months ago
“What a great team. The guy that runs this always let us know when he was coming. Great communication. The guys worked like a team, communicating with each other — it was fun to watch the experience they had. We had other tree guys before but this is definitely the best that we've had. I definitely would use them again.”
Patty Smith
7 months ago
“Tyler was a professional from the first minute of meeting him. It's obvious he cares very much for trees and nature in general. He and his team were wonderful. HUGE tree removed and branches from other trees removed. They thoroughly cleaned up the work areas and made sure we were very happy with their work. Two neighbors were impressed enough that they are having work done by Tyler as well.”
Lynn Beaujon
1 year ago
“Truly fantastic service. Prompt. Personable. Knowledgeable. Easy-going. Called about a massive downed limb over phone lines. They came out and looked at it within two hours. Tyler and his crew were there at 8 am the next morning to remove it safely and quickly. Cleaned up afterwards with diligence and care. Done and gone by 10 am.”
Saul Flanner
10 months ago
“Throughout my experience with TG-TreeCare, I have been consistently impressed by their exceptional professionalism, outstanding communication and unwavering commitment to customer satisfaction. The removal process was executed with meticulous care, resulting in a flawless outcome. The subsequent cleanup and aftercare were performed to perfection, leaving my property in pristine condition.”
Virginia Serra
6 months ago
All reviews sourced from Google Business Profile · TG-TreeCare LLC, Kent, Ohio